Shipping policy

How do you ship orders?

Orders are typically shipped via USPS or UPS. Shipping time is separate from our production turnaround time.

Once your order ships, tracking information will be provided when available.

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible. Address changes cannot be guaranteed once an order has shipped. 

If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.

What if my package is lost or damaged during shipping?

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. If you experience an issue with your shipment, please contact us and we will assist you in determining the appropriate next steps.

For damaged packages, please retain all packaging and take photos of both the packaging and damaged item.

Do you offer local pickup?

Yes. Local pickup is available for customers in the Douglas County, Georgia area. Select Local Pickup at checkout when available.

You will receive an email with pickup instructions when your order is ready. Please wait until you receive your pickup notification before arriving to collect your order.